Aftersales Engineer

Dover Food Retail (DFR) er en førende producent af udstillingsmontre, specialprodukter, kølesystemer, kraftsystemer og omfattende services; og fører an i vores industri ved at innovere det næste inden for glasdøre og intelligente merchandising-teknologier, der holder fødevarer sikre under brands som HillPhoenix og Anthony. DFR er en del af køle- og fødevareudstyrssegmentet i Dover Corporation® (NYSE: DOV). Dover er en diversificeret global producent med en årlig omsætning på mere end $7 milliarder. DFR er bygget på kreativitet og kundefokuseret innovation leveret af mennesker, der er styrket af en stærk følelse af ansvar for at hjælpe vores kunder med at vinde på deres markedspladser. De relationer, vi opbygger med vores kunder, er lige så vigtige for vores succes som de produkter, vi fremstiller. Dette samarbejdsmiljø leverer FRISK TÆNKNING, der beroliger vores kunder med, at de vælger det bedste, når de vælger at arbejde sammen med folk i Dover Food Retail. Are you a skilled Refrigeration Technician passionate about securing high-quality technical support? Advansor is looking for an Aftersales Engineer to join an international team driven by climate action and delivering the best customer support. We design and produce the world’s best sustainable CO2 climate solutions. We know CO2 by heart, having gained rock-solid experience from designing and producing more than 14,000 racks. We proudly share our expertise, best practices, and training with our customers through webinars, online training, and 2-day courses at our state-of-the-art training centre. Your role Working from our facilities in Brabrand, you will become part of our Aftersales Team. We handle support, warranty, training, and commissioning support of our sustainable CO2 refrigeration and heating systems. Technical Support is one of our core businesses, and your main responsibility will be securing high-quality support for our customers. We support customers across Europe and LATAM, and the team is represented both at our HQ in Brabrand and locally in these regions. Your key responsibilities will include Providing technical support via phone and email, guiding customers through optimization, fault diagnosis, and daily operations. Participating in our 24/7 support setup to ensure our customers always have a technical lifeline. Handling warranty claims efficiently and professionally. Collaborating across the organization to solve complex issues and deliver the best possible customer experience. Traveling approximately 25 days per year as part of our international support setup. Your background You have a background as a Refrigeration Technician or hold similar experience. Knowledge about CO2 as a refrigerant is an advantage, but we will make sure you receive the proper training. You are quality-conscious, solution-oriented, and driven by a desire to share your knowledge with other technicians. You communicate clearly and professionally in English (our corporate language), both verbally and in writing. Additional language skills are an advantage. We offer As part of Team Advansor, you will get to work with more than 350 competent colleagues of more than 35 different nationalities and join us in our mission: to design and produce the world’s best sustainable climate solutions. You will become part of a highly ambitious company that values a good working environment, diversity, and teamwork. Salary is decided based on your qualifications. Please contact Martin Toft, Technical Support Manager, Aftersales at mto@advansor.com or by phone: +45 51 27 54 96 if you have any questions about the position or Advansor as a workplace. Sustainable CO2 climate solutions As a market-leading manufacturer, we have designed and produced more than 14,000 CO2 systems for sustainable commercial and industrial cooling and heating around the world since 2006. Many people associate CO2 with global warming. We’re cool with that. Literally. Because CO2 is the most climate-friendly refrigerant: It is non-toxic, non-flammable and does not affect the ozone layer or harm our drinking water. That is why we are ’cool with CO2’. This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan. Erklæringerne heri har til formål at beskrive den generelle karakter og omfanget af det arbejde, der udføres af medarbejderne, og skal ikke fortolkes som en udtømmende liste over de ansvarsområder, pligter og færdigheder, der kræves af det således klassificerede personale. Desuden indgår de ikke en ansættelseskontrakt og kan ændres efter selskabets skøn. Dover Food Retail er en arbejdsgiver med lige muligheder. Alle kvalificerede ansøgere vil blive overvejet til ansættelse uden forskelsbehandling baseret på race, farve, religion, køn, seksuel orientering, kønsidentitet, national oprindelse, beskyttet veteranstatus, handicap, alder genetiske oplysninger eller andre faktorer, der er forbudt ved lov. Ansvarsfraskrivelse om svigagtig rekruttering: Dover Corporation og vores tilknyttede driftsvirksomheder ønsker at advare ansøgere om svindel med jobopslag på internettet, hvor parter, der udgiver sig som Dover-medarbejdere, rekrutteringsmedarbejdere eller andre agenter, forsøger at engagere sig med online kandidater i et forsøg på at stjæle personlige og/eller økonomiske oplysninger. Vi støtter eller deltager ikke i nogen rekrutteringspraksis, der involverer betalingsoplysninger eller personlige oplysninger uden for vores officielle ansøgnings- og ansættelsesproces. Bekræft venligst ægtheden af en invitation til at ansøge om et job eller et jobtilbud ved at kontakte os direkte via vores Dover og tilknyttede driftsvirksomheders websteder på https://careers.dovercorporation.com/. Du kan finde ud af, hvordan du kan beskytte dig selv, ved at læse vores meddelelse om rekrutteringssvindel på vores karriereside. Vi er Dover Dover er en diversificeret global producent og leverandør af løsninger. Vi leverer innovativt udstyr og komponenter, forbrugsartikler, eftermarkedsdele, software og digitale løsninger samt supporttjenester gennem fem driftssegmenter: Konstruerede produkter, ren energi og brændstof, billeddannelse og identifikation, pumper og procesløsninger og miljøbaserede og bæredygtige teknologier. Dover kombinerer global skala med operationel smidighed for at være førende på de markeder, vi betjener. Vores team tager en ejerskabstankegang og samarbejder med kunderne for at omdefinere, hvad der er muligt. Please be aware of internet job posting fraud as you apply for jobs. Fraudulent parties posing as Dover employees, recruiters, or other agents, may seek to engage with job seekers to steal personal information. These unauthorized parties may use Dover and our affiliated companies’ name and logo to post jobs, engage with job seekers via email, instant messaging, or text, and may even extend job offers electronically. At Dover, we do not ask for personal financial information during phone, in-person, or video interviews, nor do we make offers of employment without first undergoing a thorough recruiting process. We will not ask candidates or new hires to purchase computer equipment for their work requirements. We also will not request a fee to be considered for a job, including any immigration fees. The Federal Trade Commission and the United States consumer protection agency have published resources for detecting job scams. If you have concerns related to these issues, please consider the following actions: 1) File a report with your local police department; 2) File a complaint with the Internet Crime Complaint Center; and/or 3) File a complaint with the U.S. Federal Trade Commission.